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Policies

By ordering from Finders Keepers Creations you agree to all the following terms & conditions.

Payments

Finders Keepers Creations, LLC only accepts payments through the website portal or Paypal. No payment information will be accepted through E-mail or Phone. No payment information will be saved after the order is completed.

Once an order is processed through Finders Keepers Creations the payment source selected will be charged. This is not an indication of shipping.

Refunds

Once an order is processed it is queued for production. Once an order is processed it cannot be canceled and there will be no refunds.

The only specific situation refunds are offered is if the product ordered cannot be provided as described.

All Finders Keepers Creations products are custom handmade to order. Finders Keepers Creations does not offer any returns or exchanges unless there is an error in the production.

Production

Standard Production: Orders are produced in a first come, first served system. Depending on order volume, level of customization and vendor turn around, orders can take up to four to six weeks to be shipped. The vast majority of orders are completed much sooner.

Rush Production: Rush Production is a premium Service. Rush orders will ship in 7 to 10 days. Not all orders can be rushed. If an order contains products that are not available for rush or for any other reason the order cannot ship in the promised time frame the rush fee will be refunded.

A refunded rush fee will not result in a canceled order.

Products that currently cannot be rushed: Medical Alert Products.

Shipping

All orders are shipped by USPS. First Class shipping takes 3 to 5 days to arrive on average. Priority shipping takes 2 to 3 days to arrive and is insured.

Any time frame for shipping or delivery that is given through Social Media or E-mail is an estimate based on the current order volume. It is not a promise or a guarantee.

Finders Keepers Creations will not be held responsible for shipping to the address on the order if a request is made to alter the shipping address after the order is made.

Quality & Precision

Any orders with the wrong color, charm, size, style, etc. that were made according to what was ordered will not be the responsibility of Finders Keepers Creations. If the error does not correspond to what was ordered Finders Keepers Creations will remake and ship the product at no charge. In order to get the correction the mistake must be returned to Finders Keepers Creations. Please contact customerservice@finderskeeperscreations.com

All woven paracord carries a 90 day warranty. If it breaks or falls apart under normal use it will be replaced exactly as it was ordered. In order to get the replacement the original must be returned. Please contact customerservice@finderskeeperscreations.com

All Necklaces, Chains, Lockets, Charms, Toggles, Buckles, Clips, Shackles and Dog Tags carry a 30 day warranty. If they break under normal use they will be replaced at no charge. The colors or charms cannot be changed when making a warranty claim. In order to get the replacement the original must be returned. Please contact customerservice@finderskeeperscreations.com

Warranties begin from the tracked date of delivery.

Finders Keepers Creations will not be held responsible for the cost of shipping any incorrect or warranty items from the customer to Finders Keepers Creations.

If an item that is returned returned to Finders Keepers Creations does not meet any of the requirements for replacement the customer will be invoiced for the cost of any changes and shipping.

Charms, Colors, and chains may vary slightly from pictures but the descriptions are accurate. Charms, Colors, and chains may also vary from purchase to purchase. Items on the same order will be consistent.

Sales & Promotions

All Sales and Promotions offered are limited time offers and are not retroactive or proactive.

Coupon codes must be applied before checkout is completed. Once an order is made coupon codes cannot be added and discounts cannot be applied.

No discounts may be applied to sale items or shipping costs.

Website Pictures

By submitting personal photos for Custom Photo Products the customer agrees that photos of the finished product can be used by Finders Keepers Creations for promotional materials. This includes use on this website, Facebook, and other advertisements. Should the customer wish their photos not be used in this way they must specifically make a request to customerservice@finderskeeperscreations.com

All pictures on Finders Keepers Creations are copyrighted materials that are made expressly for promoting Finders Keepers Creations. Reproduction or re-purposing in any form is prohibited by copyright law and prevented by your integrity.

 

Finders Keepers Creations' liability is comprehensively limited to the purchase price of the product.

UPDATED: 6/21/2019