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Policies

By ordering from Finders Keepers Creations you agree to all the following terms & conditions.

 

60 Day - Money Back Guarantee

Finders Keepers Creations, LLC guarantees its products with a 60 day Money Back Guarantee. If a customer is unhappy with the product they received for any reason the product can be returned for a refund. Refunds must be initiated within 60 days from the confirmed date of delivery. To initiate a refund Please contact customerservice@finderskeeperscreations.com

Refunds are limited to the cost of the products. Shipping fees or Rush fees cannot be refunded. If a customer received free shipping the product refund will be reduced by 10%. This limitation also applies to canceled orders that have been processed into the the Production Queue

In order to receive a refund the product must be returned to Finders Keepers Creations. Finders Keepers Creations is not responsible for the cost of return shipping from the customer to Finders Keepers Creations.

Warranty

All items carry a 60 day warranty. If they fail under normal use they will be replaced at no charge. Warranties begin from the tracked date of delivery. In order to get the replacement the original may be requested to be returned. Finders Keepers Creations is not responsible for the cost of return shipping from the customer to Finders Keepers Creations.

To initiate a warranty claim please contact customerservice@finderskeeperscreations.com

Payments

Finders Keepers Creations, LLC only accepts payments through the website portal or Paypal. No payment information will be accepted through E-mail or Phone. No payment information will be saved after the order is completed.

Once an order is processed through Finders Keepers Creations the payment source selected will be charged. This is not an indication of shipping.

Production Time

Standard Production: Orders are produced in a first come, first served system. Depending on order volume, level of customization and vendor turn around, orders can take up to four to six weeks to be shipped. The vast majority of orders are completed much sooner.

Rush Production:. Rush orders will ship in 7 to 10 days. Not all orders can be rushed. If an order contains products that are not available for rush or for any other reason the order cannot ship in the promised time frame the rush fee will be refunded.

A refunded rush fee will not result in a canceled order.

Products that currently cannot be rushed: Medical Alert Products.

Shipping

All orders are shipped by USPS. First Class shipping takes 3 to 5 days to arrive on average. Priority shipping takes 2 to 3 days to arrive and is insured.

Any time frame for shipping or delivery that is given through Social Media or E-mail is an estimate based on the current order volume. It is not a promise or a guarantee.

Finders Keepers Creations will not be held responsible for shipping to the address on the order if a request is made to alter the shipping address after the order is made.

Quality & Precision

Charms, Colors, and chains may vary slightly from pictures but the descriptions are accurate. Charms, Colors, and chains may also vary from purchase to purchase. Items on the same order will be consistent.

Personal Photo Privacy

By submitting personal photos for Custom Photo Products the customer agrees that photos of the finished product can be used by Finders Keepers Creations for promotional materials. This includes use on this website, Facebook, and other advertisements.

Should the customer wish their photos not be used in this way they may make a request to customerservice@finderskeeperscreations.com

All pictures on Finders Keepers Creations are copyrighted materials that are made expressly for promoting Finders Keepers Creations. Reproduction or re-purposing in any form is prohibited by copyright law and prevented by your integrity.

 

Finders Keepers Creations' liability is comprehensively limited to the purchase price of the product.

UPDATED: 03/09/2020