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Policies

By ordering through Finders Keepers Creations you agree to all the following terms and conditions.

Shipping

Finders Keepers Creations produces orders in a first come, first served system. Depending on order volume, level of customization and vendor turn around orders can take up to four to six weeks to be delivered.

Orders will ship by USPS.

Any time frame for delivery that is given through FACEBOOK or E-MAIL is an estimate based on the current order volume and average turn around. It is not a promise or a guarantee.

Finders Keepers Creations will not be held responsible for shipping to the address on the order if a request is made to alter the shipping address after the order is made.

Payments

Finders Keepers Creations only accepts payments through the website portal or Paypal.

Once an order is processed through Finders Keepers Creations the payment source selected will be charged. This is not an indication of shipping.

Refunds

Once an order is processed it is queued for production. Once an order is processed it cannot be canceled and there will be no refunds.

The only specific situation refunds are offered is if the product ordered cannot be provided as described.

All Finders Keepers Creations products are custom handmade to order. We do not offer any returns or exchanges unless there is an error in the production.

Quality and Precision

Any orders with the wrong color, charm, size, style, etc. that were made according to what was ordered will not be the responsibility of Finders Keepers Creations. If the error does not correspond to what was ordered Finders Keepers Creations will remake the product at no charge. In order to get the correction the mistake must be returned to Finders Keepers Creations. Please contact customerservice@finderskeeperscreations.com

All woven paracord carries a 90 day warranty. If it breaks or falls apart under normal use it will be replaced exactly as it was ordered. In order to get the replacement the original must be returned. Please contact customerservice@finderskeeperscreations.com.

All Necklaces, Chains, Charms, Watches, Toggles, Buckles, Clips, Flips Flops, Shackles and Dog Tags carry a 30 day warranty. If they break or stop working under normal use they will be replaced at no charge. The colors or charms cannot be changed when making a warranty claim. In order to get the replacement the original must be returned. Please contact customerservice@finderskeeperscreations.com.

Warranties begin from the confirmed date of delivery.

Finders Keepers Creations will not be held responsible for the cost of shipping any incorrect or warranty items from the customer to Finders Keepers Creations.

If an item returned to Finders Keepers Creations does not meet any of the requirements for replacement the customer will be invoiced for the cost of any change and redelivery.

Charms, Colors, and Watch Faces may vary slightly from pictures but the description will be accurate. They may also vary from purchase to purchase. Items on the same order will be consistent.

Sales

All specials and sales offered are limited time offers and are not retroactive or proactive.

Coupon codes must be applied before checkout is completed. Once an order is made coupon codes cannot be added and discounts cannot be applied.

No discounts may be applied to sale items or shipping costs.

Pictures

By submitting personal photos for Custom Photo Products the customer agrees that photos of the finished product can be used by Finders Keepers Creations for promotional materials. This includes use on this website, Facebook, and advertisements. Should the customer wish their photos not be used in this way they must specifically make a request to customerservice@finderskeeperscreations.com.

All pictures on Finders Keepers Creations are copyrighted materials that are made expressly for promoting Finders Keepers Creations. Reproduction or re-purposing in any form is prohibited by copyright law and prevented by your integrity.

 

Finders Keepers Creations' liability is comprehensively limited to the purchase price of the product.