Standard Production: Orders are produced in order they are received; First in, first out. Most orders ship within 1 to 3 weeks but please allow up to four to six weeks after purchase for shipping.
Rush Production: Rushed orders are produced as soon as possible and will ship in 7 to 10 days. Medical Alert bracelets currently cannot be rushed.
Current Average Standard Production Ship Time: 22 Days (updated 1.19.2021)
If you would like to upgrade to RUSH PRODUCTION after ordering email firstname.lastname@example.org with your order number and you will be sent an email invoice for the up-charge.
Why does it take so long?
It takes so long because everything is custom, handmade, to order. Whether it is a Charm Necklace, key chain, photo product, or paracord everything is made to order and at any given time we have hundreds of orders coming in. It may take a little while longer to get but it is quality and customization that you are waiting for.
If it going to take a couple weeks to ship was my card charged right away?
You were charged because everything is custom to order. We cannot spend time, money and supplies without having the payment upfront.
I checked my account and my order says "Order in Production Queue". What does that mean?
It means that we have processed your order and it has been slated for production. It will be completed with the other orders in the queue, first come, first served. When your order ships you will receive an email with the tracking number.
Why don't you have a phone number to call?
We are an online company. We do customer service through email. This allows us to have records of customer interactions and gives us time to take care of issues at a pace we can handle. By not answering the phone all day we are able to keep costs lower and spend more time working on orders.